At HValley Tools, we stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, we will gladly refund your money or issue in-store credit (for merchandise only) within 60 days of the original purchase date.
Return Authorization
All items require prior authorization before returning. To initiate a return, please contact our customer service department for authorization and return instructions:
Phone: 800-533-9298
Email: customerservice@hvalleytools.com
Return Conditions
Merchandise: Must include proof of purchase and all original components to be eligible for a full refund.
Shipping Charges: Customers are responsible for shipping charges, unless the item is damaged or defective.
Restocking Fee: All product returns are subject to a 10% restocking fee.
Processing Time: Please allow 7-10 business days to process any return.
Extended Guarantees for HValley Tools Family of Brands
Lifetime Guarantee: MLCS Premium & Eagle America Router Bits are warranted to be free from defects in workmanship and materials. These products may be returned at any time if defective.
Three Year Guarantee: All other products under HVT Family Brands (MLCS, MLCS Premium, Eagle America) are covered by a 3-year guarantee from the date of purchase.
Manufacturer's Warranty
For products not branded by HVT, please contact the original manufacturer for warranty and return details as these are covered by the manufacturer's warranty and supersede any offer from HVT.
Return Methods
Products may be returned in-store or by mail. Contact our customer service department to initiate a return.
Backorder Policy
We hate backorders too. Backordered items will be released and shipped automatically as soon as they are available. For credit card orders, backordered items will not be charged to your card until the item ships. Backordered items will be shipped with no additional shipping charge (in the contiguous USA).
Genmitsu 3018-PROVer V2 CNC Router is an upgraded version of one of our best-selling Desktop CNC Machines, the 3018-PROVer. With more pre-assembled accessories, it takes less than 35 minutes to assemble this 3018-PROVer V2 CNC machine. A real entry-level CNC for anyone who wants to learn a new skill, work on an artwork project, design a DIY gift, or start a small business.
Efficient Pre-assembly
Take 20-35 mins to finish the assembly. More parts are pre-assembled, including the machine frame, emergency-stop button, limit switches, cable management. This mostly pre-assembled desktop CNC machine gets you up and running in 35 minutes instead of hours, making it no challenge for beginners.
Redesigned Control Board
The new control board comes with but not limited to MPG Port, 3 Pin Laser Port, Air Assistance Pump Port. These ports will support more add-on for enriching the function of your CNC machine.
Upgraded Z-Axis Tool Setting Touch
The upgraded Z-Axis Tool Setting Touch Probe will save you time in the setup process. It comes with two indicators. The blue indicator will light on when the Z-Axis Touch Probe connects to the control board, and the red indicator will light on when the CNC bits touch the Z probe.
Laser Module Available #524-0004
If you are a CNC engraving enthusiast looking for an upgrade, you can add the matching laser module kit to the machine. The compatible 5.5W Compressed Spot Laser Module and Fixed Focus Laser Module are available. Also, the control board supports adding the air pump for the laser module to cut faster and deeper. (Need to purchase separately).
