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Our Satisfaction Guarantee

At HValley Tools, we stand behind the quality of our products. If you are not completely satisfied with your purchase for any reason, we will gladly refund your money or issue in-store credit (for merchandise only) within 60 days of the original purchase date.

Return Authorization

All items require prior authorization before returning. To initiate a return, please contact our customer service department for authorization and return instructions:

• Phone: 800-533-9298
• Email: customerservice@hvalleytools.com

Return Conditions

• Merchandise: Must include proof of purchase and all original components to be eligible for a full refund.
• Shipping Charges: Customers are responsible for shipping charges, unless the item is damaged or defective.
• Restocking Fee: All product returns are subject to a 10% restocking fee.
• Processing Time: Please allow 7-10 business days to process any return.

Extended Guarantees for HValley Tools Family of Brands

• Brands Included: HVT, MLCS, MLCS Premium, Eagle America.
• Lifetime Guarantee: MLCS Premium & Eagle America Router Bits are warranted to be free from defects in workmanship and materials. These products may be returned at any time if defective.
• Three Year Guarantee: All other products under HVT Family Brands (MLCS, MLCS Premium, Eagle America) are covered by a 3-year guarantee from the date of purchase.

Manufacturer's Warranty

• For products not branded by HVT, please contact the original manufacturer for warranty and return details as these are covered by the manufacturer's warranty and supersede any offer from HVT.

Return Methods

• Products may be returned in-store or by mail. Contact our customer service department to initiate a return.

We hate backorders too. Backordered items will be released and shipped automatically as soon as they are available. For credit card orders, backordered items will not be charged to your card until the item ships. Backordered items will be shipped with no additional shipping charge (in the contiguous USA).